We offer two standard levels of service maintenance contracts to our clients:
8-5 Service - 8:00 AM - 5:00 PM CST, Monday-Friday (except Federal Holidays)
24x7 Service - 24x7 coverage (including Holidays)
View GMA Coverage Chart
Nelson Systems delivers support through the three methods listed below. Depending on the solution, product, service you have selected, Nelson Systems may choose to use any or all of the methods listed below to provide timely client support.
| Method |
Support |
| Remote Support and Active Monitoring |
NSI attempts to resolve most issues via a remote support analyst. Client benefits include a quicker response and repair time without waiting for an on-site person to arrive. We also offer remote monitoring for many of our product lines, often giving us the ability to resolve server side issues before they affect your users! |
| On-Site Support |
A representative will respond on-site (when appropriate) to resolve an issue when remote efforts are not practical. Target response time is two (2) hours from the time that on-site resources are dispatched. |
| Depot Repair |
Select products are repaired in a centralized depot facility, resulting in lower service contract prices through cost efficiencies. |
Purchase of a maintenance contract provides these value-added benefits:
- Software upgrades at no additional fee - includes all point releases, patch releases and all service fixes
- Refresher training at no additional cost from a dedicated trainer
- Prioritized status within the call management process
- Increased ability to plan for expenditures
- Discounts for multi-year contract
- Scheduled preventative maintenance at no additional charge
- Convenience when placing a service call (no issues with payment terms or expense, no approvals required, etc.)
For more information regarding purchasing a NSI maintenance contract, please call our office at 217-793-1042.
Multi-year duration service maintenance contract discounts available!
A multi-year discount may be applied to all pre-paid service contracts, regardless of contract value. Benefits include:
- Ability to 'lock in' service rates at the time of contract execution
- Reduced administrative overhead