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Active Monitoring & Alerts

We have configured a number of customized alerts to notify us when there are potential problems, and our technicians may be able to resolve issues before your users even notice -- now that's a fast response! Being proactive has never been easier. We realize that your systems are critical to the success of your business and are prepared to help ensure they are always online. Our enterprise management software helps ensure maximum uptime of the systems you own with automated performance, hardware, and application monitoring of all your servers under contract.

See below for some of the alerts we can set up for your account. Give us a call for more details and specific compatibility requirements.

Define Alerts	We will receive email alerts of a variety of events specifically targetted to allow us to help keep your system running at peak performance. Color-coded "traffic light" alerts provide a clear visual display of the status of alerts for each computer group to our technicians.
Monitor CPU and Memory Load	Set thresholds linked to time periods on which to receive alerts, and then escalate those alerts. For example: CPU Alert 1: If the CPU load exceeds 70% for 10 minutes the send an email to support@nelsonsystems.com. CPU Alert 2: If the CPU load exceeds 70% for 20 minutes the send an email to senioradmin@yourcompany.com.
Monitor Disk Space	Prevent computer crashes by monitoring disk space. For example, if disk space drops to less than 20% on a backup server, send email notification to support@nelsonsystems.com.
Monitor Hardware	Monitor hardware to detect changes in status.
Monitor the size of both folders and files	Check that shared directories on the network do not reach capacity, or that individual log or database files do not grow too large.
Monitor for specific files	Check if specific files have been installed. For example, if the company policy prohibits instant messenger programs, set up an alert to monitor for the license file.
Monitor computers coming online or going offline	Set time thresholds for how long a computer, such as a mission-critical server, is permitted to be offline. We will receive immediate notification if they exceed these thresholds IE during an extended power outage.
Monitor when applications start, stop or crash	Monitor when applications start, stop or crash Be alerted when mission critical applications stop or crash. This could include the corporate dictation system, typing system, etc. Our trained staff may be able to repair your problem before your users even notice it.
Monitor services when they stop or crash	Be alerted when mission-critical services stop working.
Monitor events	Link alerts to Windows event logs to alert when certain events are activated. IE send an email to us when the RAID controller experiences an error.