|
 |
Call
Contact Centers
Increasing productivity, reducing staff turnover,
retaining customers, exceeding service levels and assuring quality are
five goals contact centers strive to meet. ASC's Communications
Recording Solutions [EVOLUTION]
and Quality Monitoring Software [INSPIRATIONpro]
can help protect your business against the risk of fraud, human error
and unsatisfactory service while providing you with tools to improve
agent training. After all, an unpleasant experience with a customer
service representative can lead to lost business, while exceptional
service can mean a competitive advantage.
|
•Performance Tracking and Quality Monitoring: The
evaluation and scoring capabilities of INSPIRATIONpro
allow supervisors to assess agent performance, competency level and identify
individual training needs.
•Selective Recording: Continuously recording all
telephone lines may not be necessary for training and quality monitoring
purposes. INSPIRATIONpro
lets you choose what and when to record based on your own criteria.
•Fast easy access: Calls that can be searched
based on various criteria result in quick and easy replay of conversations
and rapid replies to customer inquiries.
•Scalability: Is your contact center growing? EVOLUTION
provides for expanded channel capacity and powerful networking
capability that can handle the demanding needs of a growing contact center.
•Voice and Screen Capture: No information will be
lost: ASC's comprehensive multimedia solution records calls as well as the
agent's screen activities.
|
Content reproduced
with permission from ASC Telecom.AG ©
|
|
|
|
© Nelson Systems, Inc - All Rights
Reserved |
|
|
|
