ASC is a leading global provider of integrated communications recording and quality monitoring solutions for contact centers, financial institutions, and public safety and government organizations. With more than 40 years experience in the communications industry, ASC has over 20,000 installations in more than 60 countries. Focused on quality, liability and risk management, ASC’s communications recording solutions preserve, evaluate and analyze all customer interactions by telephone (including VoIP), fax, e-mail, web chat/ browsing and desktop computer activity in both traditional and web-based environments. ASC’s quality monitoring solutions improve the performance of contact center agents and the entire customer experience. The browser-based products are easy to access, use and deploy, and increase productivity and customer loyalty while decreasing staff turnover and security risks. EVOLUTION - a universal communications recording solution that satisfies the demanding requirements for all applications from busy financial trading floors and high volume contact centers, to mission critical air traffic control and public safety applications. EVOlite - an easy to use communications recording solution purposely designed to meet the requirements of small to medium sized organizations in a cost-effective package. INSPIRATIONpro -enables contact centers to evaluate and analyze all customer interactions such as phone calls and related screen data, e-mail, web, chat, sms and more.
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