Nelson Systems, Inc

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INSPIRATIONpro
Manage Quality from the Customer Point of View
Setting a new standard, INSPIRATIONpro is emerging as the premier multimedia browser-based quality-monitoring solution.INSPIRATIONpro enables contact centers to evaluate and analyze all customer interactions such as phone calls and related screen data (Standard), e-mail, web, chat, sms (optional).It easily adapts to a company's existing infrastructure and enterprise-wide environment.

•INSPIRATIONpro is browser-based for easy access and operates with user-friendly interfaces requiring a minimum of training.

•The highly flexible software design may be easily customized through wizards, and the solution uses standard reporting engines. ASC is able to individually address customer specific needs (i.e. to meet specific regionally diverse legal obligations).

•This powerful software application uses an open Windows 2000-based architecture that may be integrated smoothly into any organization's IT infrastructure.

•As a comprehensive multimedia solution for contact centers, INSPIRATIONpro is based on a blended approach that regards all media types uniformly.

•Combined with ASC's recording solutions, MARATHON EVOLUTION or EVOip, and supported by Computer Telephony Integration (CTI), the advanced architecture of INSPIRATIONpro may be used to fully record all activities or selectively record specific calls or agents.